• Are your employees clear on what they are actually accountable for,  not just what their tasks are?
  • Do your employee understand their jobs? Do they understand why their job exists, and how they fit into the bigger picture?
  • Do they understand what their performance will actually be measured on?
  • Do your employees understand what is written in their perfomance plans?
  • Do your line managers provide on-going feedback?

  • Do your line managers understand the importance of their roles in providing feedback to their employees?
  • Do they understand that feedback conversations handled incorrectly can de-motivate and  potentially demoralise your employees.
  • Do your managers have the skills to coach and give feedback to their staff?